Game Changer: ‘Service Delivery’

#Businesses One fundamental aspect that differentiates us from other god-made and man-made (AI bots) species on this planet would be the ability to express compassion. Organizations tend to invest heavily on ‘Service Infrastructure’ to offer elevated brand experience to its consumers often times forgetting the ‘how’ aspect, which is called ‘Service Delivery’. The show-stopper isContinue reading “Game Changer: ‘Service Delivery’”

Wrath of 2Cs – Covid and Crude!

Oil and Gas Industry is currently going through very difficult time. While Covid19 has impacted industries all across the globe. For Oil and Gas, shattered Crude Oil prices are adding to the agony!In the end, it all boils down to what is relevant at what particular time. Hence, at present since OTTs are in highContinue reading “Wrath of 2Cs – Covid and Crude!”